Strategic Assessment, Corporate Strategy, Performance Measurement and Reporting for Commercial Operations
Mandarin Oriental Hotel Group is an international hotel investment and management group with luxury hotels, resorts and residences in destinations around the world. The Group operates 45 hotels in 28 countries worldwide. Mandarin Oriental strives to create value for stakeholders, care for their colleagues and the communities in which they operate, and respect the environment for generations. The Group has a strong heritage of corporate responsibility, and over the last decade they have integrated a focus on sustainability.
Mandarin Oriental is committed to energy efficiency and taking steps towards managing waste and conserving water. This Group is striving to do more for a sustainable future including committing to reducing total carbon emissions by no less than 50% by 2035.
A well-managed company knows that having a cohesive framework that establishes vision, strategy and measurable objectives is key to sustainability value creation. RRS practice leader Susan Graff assisted the Group executive champion and leadership team in developing a corporate strategy and executing a global implementation, including a Sustainability Scorecard® assessment, establishing a performance measurement process and developing a training program for engaging all colleagues in their role to do more for a sustainable future.
Results and Successes
The Mandarin Oriental Group has exceeded initial performance objectives in energy conservation, and was able to publish their first Sustainability report in 2011, reporting verified reductions in energy intensity and cost savings of $13.2 M over a four year period. Progress is well underway in meeting the Group’s other sustainability goals, and they are committed to their long-term goal and vision for 2020. With this performance report, Mandarin Oriental transparently reflects both the achievements and the challenges they have experienced during their sustainability journey.